Privacy Policy

Your privacy matters to us. This policy explains what data we collect, why we collect it, and how we keep it safe — in plain language.

Last updated: 1st August 2026

Introduction
What We Collect
How We Use Your Data
Sharing of Data
Cookies & Tracking
Data Security
Data Retention
Your Rights
Changes to this Policy
Contact Us

1. Introduction

This Privacy Policy explains how Prozone Host ("we", "us", "our") collects, uses, stores and protects information when you visit our website, sign up for our services, or otherwise interact with us. We are committed to safeguarding your privacy and handling your data transparently and responsibly.

2. What Information We Collect

We collect information you provide directly to us as well as information collected automatically:

Account information — name, email address, phone/WhatsApp number, company name and billing address provided during registration.
Payment information — processed securely by our payment gateways. We do not store full card numbers on our servers.
Technical data — IP address, browser type, device information and pages visited when you use our website.
Support information — details you share when contacting us via chat, email or our support system.

3. How We Use Your Information

We use your information for the following purposes:

To create and manage your account and deliver our hosting and domain services.
To process transactions, send invoices and billing-related communications.
To provide customer and technical support.
To send important service announcements, security alerts and, with your consent, promotional updates.
To detect, prevent and investigate fraud, abuse and violations of our Terms.
To improve our website, products and overall customer experience.

We do not sell, rent or trade your personal information to third parties. We may share your data only with trusted partners who help us operate our business, including payment processors, domain registries (as required for domain registration) and infrastructure providers — and only to the extent necessary to provide our services. We may also disclose information where required by law, regulation or a valid legal request.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, remember your preferences and understand how visitors use our site. Most browsers let you control or disable cookies; however, disabling them may affect certain features of our website. We do not use cookies to run cross-site advertising on third-party websites without consent.

6. Data Security

We implement appropriate technical and organisational measures to protect your information, including encryption in transit (HTTPS/TLS), restricted internal access controls, firewalls and regular security audits. While no method of transmission or storage is 100% secure, we work hard to safeguard your data and respond promptly to any suspected breach.

7. Data Retention

We retain your personal information for as long as your account is active or as long as needed to provide you with our services, comply with legal obligations, resolve disputes and enforce our agreements. When personal data is no longer needed, we securely delete or anonymise it.

8. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information, subject to legal obligations.
Object to or restrict certain processing activities.
Withdraw consent for marketing communications at any time.
Lodge a complaint with a competent supervisory authority.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact us at: