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Refund & Cancellation Policy

Fair, transparent and simple. Here's everything you need to know about cancelling your service and requesting a refund from Prozone Host.

Last updated: 1st August 2026

Table Of Contents

1. Overview

We want you to be completely satisfied with Prozone Host. That's why every new hosting package is backed by a simple, no-questions-asked refund policy. This document explains exactly what is covered, what isn't, and how to claim a refund.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new shared hosting and reseller hosting packages. If you're not happy with your service for any reason within the first 30 days of your initial purchase, we'll refund the full amount paid for that service — no hassles, no hidden conditions.

Registration fees, domain costs and dedicated/VPS infrastructure provisioning are handled separately (see below), as they involve non-refundable third-party charges.

3. What Is Eligible For A Refund

  • First purchase of a new shared or reseller hosting package, cancelled within 30 days.
  • Add-on services cancelled with the main package within the same guarantee window.
  • Refunds are processed to the original payment method unless otherwise agreed.

4. What Is Not Eligible For A Refund

  • Domain registrations & renewals — domain fees are paid to registries and are non-refundable once registered.
  • VPS / dedicated server provisioning — hardware, IP addresses and infrastructure reserved for you are non-refundable once provisioned.
  • Renewals — payments for renewal of an existing service after the guarantee window has passed.
  • Add-on purchases made through reseller accounts or third-party marketplaces.
  • Services cancelled or terminated due to a Terms & Conditions or Acceptable Use Policy violation.
  • Any service actively used beyond 30 days from the original purchase date.

5. How To Request A Refund

Requesting a refund is easy. Follow any one of these methods:

  • Open a ticket from your client area under the "Billing" department and mention "Refund Request" with your order ID.
  • Message us on WhatsApp with your registered email and order details.
  • Reach out on Telegram with the same details.

6. Refund Processing Time

Once your refund request is approved, we'll process it within 5–7 business days. Depending on your bank, the funds may take a few additional days to appear in your account. Domain and VPS-related items, where ineligible, will be clearly explained in the refund response.

7. Cancelling Your Services

You can cancel any service at any time from your client area. When you cancel:

  • The service remains active until the end of your current billing cycle — you lose no remaining time.
  • Renewal is automatically disabled so you're never charged again.
  • Sites and files are retained until the end of the billing period, then removed from our servers.
  • We always recommend exporting a full backup of your data before cancellation.

8. Contact Us

Have questions about refunds or cancellation? We're here 24/7:

WhatsApp Chat@PROZONE_MODS